Claud Butler Primal Gravel Bike Blue

At Glide & Gear, we provide a variety of payment methods for your convenience, including all major credit cards, PayPal, and flexible finance options for payment later.

Your transaction security is guaranteed with state-of-the-art encryption. Select your preferred payment method at checkout for a smooth and secure purchasing process.

Your payment choices include:

1 - CREDIT / DEBIT CARD

Effortless and dependable: Make payments using your debit or credit card. Simply input your card details, expiration date, and security code, and we'll handle the rest securely.

Should your card be enabled for 3D-Secure, you'll be directed to your bank's security questions. Shortly after, we'll proceed with your order. Charges are applied only when your items are dispatched.

2 - PAYPAL

Opt for PayPal for a quick, easy, and secure payment method. By selecting PayPal at checkout, you can pay directly from your account.

We'll immediately receive confirmation from PayPal and begin processing your order without delay. PayPal payments are fee-free for you, as Glide & Gear covers all transaction fees.

PayPal also offers the option to spread the cost over three payments, interest-free, with PayPal's Pay in 3 scheme. To use this service:

STEP 1: Select PayPal at checkout to utilise Pay in 3.

STEP 2: Make your initial payment at the time of purchase.

STEP 3: The remaining payments will be automatically collected.

3 - KLARNA

Klarna allows you to Shop Now and Pay Later. Choose Klarna when checking out to enjoy the flexibility of paying for your purchase in 30 days.

Should you need further information on your payment options, please visit our Payments Policy Page, connect with us via live chat, or email info@glideandgear.co.uk

Is your employer enrolled in a cycle to work programme or considering joining? You could enjoy savings of up to 49% on any electric bike from our range, spreading the cost over 12 months.

Already have a voucher? Simply forward it to info@glideandgear.co.uk

We'll handle the redemption and arrange delivery, providing tracking details once dispatched.

No voucher yet? Ask your employer to utilise the scheme and submit a quote for your desired bike's value. Upon approval, they'll issue a voucher for you to exchange for your new electric bike.

Explore our Cycle To Work Schemes for further details. Contact our team for assistance.

Note: Only eBikes complying with EAPC Regulations are road-legal in the UK without tax, insurance, or registration. Learn more: https://www.gov.uk/electric-bike-rules.

Regular servicing is key to ensuring your bike stays in peak condition. At Glide & Gear, we have partnered with Cycle Tech UK to provide servicing and maintenance services right to your doorstep.

While your bike arrives nearly assembled and having completed a Pre-Delivery Inspection, you can opt to use Cycle Tech UK to conduct the assembly for you, ensuring everything is in order. You'll have the technician walk you through your new bike, providing valuable insight into its workings.

Initial 30-Day Service

At Glide & Gear, we strongly recommend you get your bike serviced in the first 30 days from purchase. Engage with skilled mechanics for a comprehensive overview of your bike's maintenance needs. Learn proper gear usage, battery charging techniques, and essential tips for upkeep.

From then, we recommend you refer to your bike's owner's manual for recommended servicing intervals, typically every 1000 kilometers or 600 miles.

Nationwide Mobile Bike Servicing

We offer nationwide mobile bike servicing, repairs, and maintenance services through our partners Cycle Tech UK. From flat tires to complex repairs, rely on our network of qualified mechanics to keep your e-bike in top condition. Access expert repairs anywhere in the UK through our partnership with Cycle Tech UK. Learn more about bike servicing & maintenance here.

ORDER CONFIRMATION PROCESS:

Upon placing your order with Glide & Gear, we will initially authorise your payment method, but rest assured, your card will not be charged immediately. Our team will then verify the availability of the product you've selected with our suppliers. Should the product be ready for immediate shipment, we will proceed with charging your card and your order will be on its way to you. In the event of any delays, such as an item being on backorder, we will cancel the pre-authorisation and notify you of the situation.

SHIPPING YOUR ORDER

After your order is confirmed and in stock, we will process your payment and ensure your order is dispatched within 5 business days. You will receive an email containing your tracking information within 48 hours of your order leaving our warehouse. If tracking details have not been received within 6 business days, please contact our customer support team at info@glideandgear.co.uk for assistance. Delivery schedules may vary based on the specific brand of the product ordered.

For precise delivery estimates, please refer to the shipping information listed on each product's page.

INSPECTING YOUR DELIVERY:

We encourage you to carefully inspect your delivery upon arrival. If you notice any damage, we recommend refusing the delivery of the damaged item(s). Should damage be discovered post-delivery, please send clear photographs of the damage to info@glideandgear.co.uk, allowing us to initiate an insurance claim on your behalf.

CANCELLATIONS & REFUNDS POLICY:

Should you decide to cancel your order more than 24 hours after placement, be aware that additional charges may apply. For orders that have already been dispatched, the buyer is responsible for any costs incurred in returning the product. Refunds will be processed using the original payment method used for the order.